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At first I thought you would solve this problem in

a few hours, 1 day, 2, 3,one week have passed, but 10? I think it's too much

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As the tech team needs more time to check your account. I'd follow up everyday anyways.

Gacho- Автор вопроса

It's understandable, but I hear this every day and my problem still hasn't been solved, what's the point of doing this?

Gacho
It's understandable, but I hear this every day and...

From my experience, maybe there's something suspicious activity in your accnt.. and they are into investigation.. if all is ok then there's nothing to worry..

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