I lost my phone and can't get the verification code

for 2FA, I need to close it, do I need to provide any info to verify it? Or what do I need to do?

8 ответов

5 просмотров

You need to contact support. If you don't have the ability to access the app, you can email contact@crypto.com

Send this required info via email to expedite the process

Cherry- Автор вопроса
Bonez | Crypto.com Ambassador
Send this required info via email to expedite the ...

My email is still in use, can I use it to close or reset it?

Cherry
My email is still in use, can I use it to close or...

what do you mean your email is still in use? What are you trying to do?

Cherry- Автор вопроса
Bonez | Crypto.com Ambassador
what do you mean your email is still in use? What ...

My email is still working, I just lost my phone, I don't know how to get the 2FA verification code now

Cherry
My email is still working, I just lost my phone, I...

I sent you the instructions above. You need to contact customer support and ask them to reset your 2FA. You must provide a selfie photo with the required information.

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