Is there any advanced support for Waves? For 20 days my

withdrawal is OnHold, this is disrespectful.
Conventional chat support has not given the necessary assistance without an effective positioning of what is happening.

that's weird Artur

I agree with you. It's weird and absurd. It's 20 days waiting and having the same answers from support, without any effective positioning of what is happening.

Hello, if your problem is known, then your problem is dealt with by a specialist, and the solution to your problem is only a matter of time. As for the current state of the problem, you can always clarify this information in the dialogue in our online support chat on the website.

Hello, I'm sorry. If it should be like you say, it's not happening. I've been getting the same answer every day, that my funds are safe and that resolution is just a matter of time. It's been 20 days waiting. It is not true that the current state of my problem can be clarified through support, as nothing is being clarified by them other than telling me to wait. It's absurd that I have to request support from a support that doesn't solve my problem.

I'm sorry you are facing this kind of situation, but I have nothing to add, except for more detailed information, it is better to contact the online support chat, I hope that when your issue is solved, you will never encounter issues of this kind again, thank you for your understanding and patience

Yuri I appreciate your attention in answering me. Unfortunately, as you said, you have nothing more to add and neither does your support team. Honestly, I didn't expect my problem to be treated with such contempt by Waves. This situation is impacting my life and I hope that no one here goes through the same, as it is already evident how they will be treated by the team.

the important thing is that they already gave you an answer Artur!

I am following your case with extreme interest! Am I correct that the token you are withdrawing is Bitcoin? I find this particuarly interesting in that, when USDT/USDC withdrawals are placed on hold, the explanation given is that there's an imbalance of liquidity across the different chains. But with bitcoin, this isn't the case at all 🤔

Exactly, the token I am withdrawing is BTC.

The case is that it's still the liquidity issue, as not all the funds are stored on the hot gateway addresses due to security reasons.