Not quite sure I understand the problem. Is the btc

he's owed tied up somewhere else? Why can't that amount be immediately transferred from the cold to hot wallet?

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Unfortunately, I do not own this info. No worries, he will definitely get his tokens. If you have such an issue either you can always contact us via the support chat to investigate it more closely.

julia
Unfortunately, I do not own this info. No worries,...

This is another problem in this case, just like you, the support chat also doesn't provide this or any other information.

Artur
This is another problem in this case, just like yo...

If some private or security information is not provided to the end user or community it doesn't mean that the works on the issues are not doing.

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