So nobody will respond to my support chat in App

or my support email? I have been waiting for 2 days now

ATTENTION SCAMMERS: if anyone tries to approach me in DM’s I will report you, even if you are legit support. All conversations should happen in this chat.

M getting random dm for support. I blocked each and every.

Admins, please escalate my ticket and get back to me in the app or via email

Hi

Why nobody got back to me with an answer still? 2 days later and no reply from support… shame on you for having such a tardy service SCAMMERS don’t you even dare message me, I will report you. I only reply directly in this thread.

Drop your ref code here, I’ll expedite your ticket.

My ref code above, had to put spaces between each symbol to bypass the anti spam

It’s not the code itself, it’s the ref link. 😉 Don’t worry I grabbed and forwarded it. You’ll be contacted shortly. I‘ll delete your ref code now. 👍

You have been contacted by Support.

Thank you for escalating, appreciate it Martin, please provide feedback to the management that the bot should not advise estimate wait time 2hrs when the actual wait time is 2 days

Thanks for your feedback, will relay it. Please understand the Support is currently tackling a backlog, but they‘re ramping up. 💪 We’re here to help.

Did your ticket get escalated by an ambassador?

Good evening. Any idea if making the mistake of depositing non native usdc on a polygon address really ends up on the loss of the funds? Seems a little extreme considering it was accepted a few weeks ago

No, you can still contact Support and request your funds to be retrieved.

Funds being retrieved would be great. Is that the standard procedure?

Yes, it is.

Стикер

I don’t know the answer to this sorry. All I know that sometimes funds can be recovered. You will need to message customer support if you fall into this category. There will likely be a recovery fee