I upgraded to the Icy White card 5 weeks ago

and still havne't received. Customer support said they have no info as to timeline / gave absolutely no helpful information / seemed like they had no idea how long it was actually going to take. Can anyone on here provide any context / when will my card be shipped? 5 weeks is pathetic and it looks like it is going to be even longer than that

Hello there, I apologize for the inconvenience, but due to the high volume of users ordering cards and the holiday season, as well as some backlogs, the shipment of cards may be delayed, and we cannot provide an ETA at this time. But don't worry, your cards will be delivered to you:)

Copy pasta message that doesn't mean anything for me. So much for being taken care of after locking up 40K for 6 months.

Can I elevate somehow? You really can't determine when my card will be shipped (been over 4 weeks now... I am just supposed to sit and chill)?

Again, we apologize for the delay but many factors can affect the delay of your cards like location, holiday season, and backlogs.

That makes sense to me. But why can't you look up my specific situation and tell me when it will be sent? Is there any other way I can figure this out?

apparently, admins have no way to know mate. THey are just here to help out. Many users are experiencing this though

Great system...

I received my Visa card in almost 4 weeks. And that was when CRO was still $0.18 (before all the new Visa card request)

high number of users wanna get their hands on the card then

I get it. They should be able to look at my account and tell me when it will be shipped though. Don't understand why that is hard. Also, when I signed up for this tier I didn't realize I would have to wait more than a month for a card to be sent... Would have changed my move

you'll receive an email when the card is mailed out. then it should take another 7-10days to get your card. you can use your card already for online orders. don't have to wait for the physical card.

That's right. Alot of people wanting to get in when we are almost at an all time high, congested network and all time high request of the Visa card....

How can I use it already? Where do I get the card details / ext...? Same as my old card/tier?

in the app

I could be wrong but I don't think the staff and admin here has the power to do that. I think that would be a question to ask customer service in the in-app chat

First helpful comment yet

I tried. They sent me here

"if you can't help me, is there anyone I can speak to that will"... Sent me the telegram link. That's the help I got

yeah

Strange that customer service would send you here, considering the fact that this isn't customer service and is just a chat group....

I know you are frustrated but be mindful that you're talking to an admin and they are just doing their work. Plus why did the CS send you here lol

Strange that a company of this size can't have a better handle on operations or give someone who staked 40k for 6 months any kind of concrete information outside of copy pasta responses that are sent to everyone who asks

NFI lol

It's not copy paste, its just a reoccurring question lol

Where are you located? I don't blame customer support. As stated by them, we can't provide misleading information. So, they can't respond. Let's start off with country.

Canada

It's been taking 3 weeks stuck on issued state and 2 weeks on shipping times only. With holidays it's really slowing everything down.

I am still issued and it has been over 4 weeks

//ca

Are you from Canada? Join the discussion at @Cryptocom_CA 🇨🇦

Send me a PM with your referral code. Let me see what I can do. Christmas is a few days. Might be tough to get some sort of movement.