If you can’t get back into our app following access

reset this week, in 95/100 cases you are simply using the wrong email to login.

We don’t allow duplicate accounts with the same phone number, so you will get stuck if you are using the wrong email.

Here’s how you resolve it:

1. Check all your inboxes for old emails from Crypto.com — the one which has it is the one you should use to login into the app.

2. If you can’t find it, or no longer have access to it, please reach out to our CS. We will authenticate you again.

We are helping users with these cases one by one, but it takes time given the scale of our platform. Our team is also working on a new app release that specifically communities this via UI/UX improvements.

Finally, rest assured your funds are safe and waiting for you to log back in.. with the right email.

https://twitter.com/kris_hk/status/1484676676277571587?s=21

Thank you!!

Please how do I reset my password? I can't access my account, it keeps saying "APP IS LOCKED" for 29 minutes