Good morning everyone! I am having problems with crypto.com, I

am not able to access my account, the sms code is not arriving on my cell phone, I did all the tests, only the crypto.com code is not enough. Contact support, support takes a long time to respond, they keep asking me to test on my cell phone, I did a binance kucoin gate.io test... the sms arrive on the cell phone, only crypto.com doesn't arrive. I am prevented from entering my account and also from withdrawing due to the fact that the code cannot be received via sms. support says they can't help me, I sent my documents, confirmed my cell phone and they still won't let me have access to my funds, what should I do? how can i access my account again, because the sms is not arriving on my cell phone i lose all my coins? as well? this problem can happen to anyone, i need help to solve it @Cryptocom_moderationBot admin

Hello, sorry to hear that you're experiencing an issue receiving SMS. Have you only been trying today, or have you tried across several days? It could be a temporary issue with your cell phone provider or one of the systems that sends SMS. If you haven't, try again tomorrow and see if you have any luck. Customer support are the ones who should be able to assist in this instance.

Hello Bonez! I've been trying for 4 days, I contacted support several times, they don't help me, I went to my mobile operator, they did a test and the sms from other exchanges arrived normally, only crypto.com is not arriving. for me to enter the account crypto.com asks me for 2fa which is ok, then an email arrives for me with a code, this is ok, and then the sms, I have several ways to confirm that I am the owner of the account, I have my email, I have 2fa generating the codes on my cell phone, I need to disable sms so that I can access my account, make withdrawals, make my trades normally, have access to my coins

Could you please send me a private message with your crypto.com referral code? You can find this in the app on the Home screen at the bottom right, it says "Refer & get $25 USD"

Where can I get this code? I can't log into the crypto.com app, I can log into the exchange

When you log into the exchange, there's a big button at the top that says "Refer and get $2000" - assuming you're using a web browser on a PC. Are you using that, or the mobile app?