I read something on reddit people were saying it might

be about account freeze. or is it simply an account bug ?

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It's possible that your account has been frozen, but only customer support can confirm that. If what I've suggested doesn't fix it, get in touch with them.

tbh- Автор вопроса
Bonez | Crypto.com Ambassador
It's possible that your account has been frozen, b...

how to create a new conversation in app ? there is literally no button for that. I am only able to continue chat to trever but he is offline for more than 10 hours as the app says. I wrote my problem 4 hours ago but no answer. There is no button to create a new conversation.

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