is that I saved and imported the secret key, but looks like it doesnt recognise on my new device
Are you trying to reset on your Exchange account, or Custodial Wallet App? (If unsure, Wallet App is the blue icon!)
The regular wallet/exchange app
If the blue icon: https://help.crypto.com/en/articles/3208595-how-to-set-up-your-crypto-com-app-2fa If Exchange: https://help.crypto.com/en/articles/3511454-how-do-i-reset-my-2fa
https://help.crypto.com/en/articles/3511454-how-do-i-reset-my-2fa
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