don't understand how you thought this was the right choice.... What were you expecting would happen...?
To do it out of nowhere and all at once was an awful business decision. They should have announced the changes and slowly phased them in.
Exactly. This was just a dumb decision... First spend millions on marketing just to now see all that "hard work" get completely wrecked. Please explain to me what the bigger picture is because I am completely lost. Why first do the marketing and then this announcement....? Isn't obvious that the other way around would have been much better.... Now all those new customer just got instantly disappointed. WHY would you choose to do that? Please explain......
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