CDC exchange all of a sudden shows this - “We

were unable to process your verification request.”

funds of thousands of USD and crypto tokens are STUCK. How to re verify and access this again?

normal CDC app is working fine.

What is the solution to this?

8 ответов

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Do contact the CS directly for them to advise on next step

⍣-🚀 Автор вопроса
Jimmy | Crypto.com
Do contact the CS directly for them to advise on n...

That’s been done. Keeps saying escalating to relevant team which isn’t convenient as verification can be done instantly right?

⍣ 🚀
That’s been done. Keeps saying escalating to relev...

Then it is likely your account is undergoing a review which can take time to complete

⍣-🚀 Автор вопроса
Jimmy | Crypto.com
Then it is likely your account is undergoing a rev...

And will they recompensate on money lost due to assets value dropping during this time. Due to the account being inaccessible for your end?

Jimmy | Crypto.com
Do contact the CS directly for them to advise on n...

Computer Science? Counter Strike? Cross section? Caesarean section? Caesium? Credit Suisse? Google can't seem to find other meanings for CS 🤷🏻‍♂️

Jimmy | Crypto.com
Customer service

Ohhhhhhhhhhhh.. got it, thanks.. well, now I know something even google doesn't know 😎

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