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Can you contact your bank?
Did you use Instant Deposit recently?
Can you reach out to in-app support please?
Are you buying USDC for the family member and not yourself?
Or are you asking about how to bridge your mainnet CRO to Cronos CRO?
Who at Crypto.com sent you it?
are you able to exchange one crypto for another?
What happens when you try to buy?
Also what country?
In the support team?