A ticket is a support ticket. What else are you trying to ask?
What do you mean by "suddenly disappeared"?
Trust wallet can't be hacked. If your assets were transferred without your actions, it is because: 1. You shared your 12 words 2. You saved your 12 words in a really bad place...
https://twitter.com/BNBCHAIN/status/1579082058470940674?t=J83qmNRA1tWs0R5Zx5ZQeQ&s=19
When does it appear?
So it works. the only thing I can think of is your device or connectivity has issues. Maybe a VPN?