not done, is this normal? With this phase I will reach level 4 in a year, I prefer leaving this platform instead of just waiting for a simple thing to be done. Too bad app. Team should stop everything and focus on improving verification bc its the source which will keep investors long term, really worst process I have ever seen, and Admin please don't say have patience heared that more than 100 times.
When it asks for "Nationality" did you put the same country as your address?
100% everything correct already done tons of kyc's, with same details and documents, fractal, synap, blockpass, TokenSoft and many more. This is first time it taking over 45 days just for kyc.
It's because each country has different compliance protocols that constantly shift. There's a couple issues that I'm aware of that'd clog the support/kyc pipeline; one being locked accounts using CCs under a different name, and the other being confusion of "Nationality" meaning "County of birth" rather than "Country of residence". Solve these issues and I believe KYCs would go alot quicker.
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