My wallet has been locked since 26th August pending KYC.

Question

My wallet has been locked since 26th August pending KYC.

Up to source of funds stage. Uploaded info but no one ever responds on the one support ticket. This is terrible. Can Admin help me here? I won't respond to DM scammers

#cryptocurrency #electroneum #english

0

09.10.2021

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BegaMutex · Accepted Answer

❗️SUPPORT ▫️ Telegram is not a support channel ▫️ For your safety, please do not post any account related support issues here as scammers will often message pretending to be admins. ▫️ Admins in telegram do not have access to accounts and will not be able to provide help. ▫️ If you are having a problem with your account (login, top-up or any other account related problem), please use the official Support Portal. Raise a SINGLE support ticket providing as much detail as possible: https://support.electroneum.com ‼️👉 PLEASE NOTE: The support system does not use the same login credentials as your wallet. You can raise a ticket with just your email by clicking on the "Submit a Request" link at the top of the page. To monitor your outstanding tickets and add updates you will need to "Sign Up" (on the Sign In page) using the same email. Also please note, due to high volumes, support tickets can take up to 10 Working Days to deal with. For questions regarding KYC, please check out the Support FAQs and create a ticket on the support portal if required: https://support.electroneum.com/hc/en-gb/articles/360009862537-What-is-KYC-AML-CTF

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My wallet has been locked since 26th August pending KYC.

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