4 days (96 hours). support is not responding to requests. I have a hash of the transaction. are there any known problems with the ilm coinlist platform, possibly with its Mina token repository? this is an unacceptable situation in terms of timing, a significant amount has been transferred. thank you, I hope for help.
Thank you for responding, I am ready to provide all the necessary information. And in private messages, several people have already written to me on your behalf, of course they were scammers.
in the past, a call to the phone number listed in your terms of service with a message left there will get a quicker turnaround at CL. Not sure if that is stil the case, but had been a remedy I recall from months ago.
It is now possible to contact them only by creating a ticket (in writing), through the support website. I started writing to them after a delay of 10 hours, I have already contacted them repeatedly. Starting from December 3. I didn't get any answers.
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