Please ask your question in the chat and ignore any private message. If you require assistance or support, best would be to contact Customer Service. You can reach out to them here.
Not an admin. How are you trying to access Launchpool? Through the app? If so, please make sure that there is no other window already open with Launchpool. Close the already open window and try again. If you don't understand it, please try to restart your phone.
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