wallet that appears? Normally CEXs take a long time to make the transactions, but 5 hours is excessive.
https://explorer.nervos.org/
2-3 months ago , from cdc it took me almost 2 days to sent a tx to Neuron wallet. They never told me why , cause usually it takes 2-3 min.
Yes, the CEX may be undergoing maintenance, for example. Or something similar. But that kind of case is not normal. The point is that Nervos is deterministic offchain, if the deposit address is correct it always reaches its destination. And transfers between wallets take a few minutes. If it takes hours, it's because of the CEX.
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