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Dear friend, I need your help, My account is limited, the

reward is only 0.0001TLM,
I asked customer service and got the following response:
The account cannot be unblocked because it violated the
Section 4 of our Terms and Conditions:
What are the "Terms and Conditions" (TAC, TOS) to play Alien Worlds?
I checked the terms and it's about account registration, username.

Later, I re-applied for a new account, but it took only 2 days to get banned again.

I would like to know what exactly is restricting my account?
The customer service did not reply to the specific reason. I would like to ask my friend to help verify it with the official. Is that okay?

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Once your account is flagged my fellow explorer the new account that you'll make will also be banned. Continuous mining can trigger to be flagged. At the very beginning we advice players to take a rest when mining.

We do not allow multiple accounts my friend, creating a second account might also get flagged.

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Darica Lewiz
We do not allow multiple accounts my friend, creat...

I only have one account, no two mining at the same time

F T
I only have one account, no two mining at the same...

did you mine 24 hours / most of the day?

F T
Yes

yah so this is the prob the admins are trying to tell u . . you have to mine like a human . ..

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SmeLLyKoaLa
yah so this is the prob the admins are trying to t...

My master mines during the day, and occasionally mines several times at night

please send your problem to ticket support, mate

Zendesk team is the one assigned with flagging and unflagging.

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zwbzk.wam

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M͢͢͢ℝ•Ƭ is M€ alienworlds.io
please send your problem to ticket support, mate

I asked a question, but customer service responded with some terms and no specifics about what I was violating

F T
I asked a question, but customer service responded...

take a few minutes to read https://alienworlds.io/terms-and-conditions/

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Darica Lewiz
Zendesk team is the one assigned with flagging and...

What I can't understand is that I don't think I violated the official requirements and regulations, but I was banned, and the customer service couldn't give a specific reason...

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M͢͢͢ℝ•Ƭ is M€ alienworlds.io
take a few minutes to read https://alienworlds....

I've read it through today, but still don't understand where I'm wrong

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F T
zwbzk.wam

After the account was banned, I re-applied for another account, but it was banned again after only 2 days...

F T
What I can't understand is that I don't think I vi...

You can send an appeal, my friend. If you think your account has been falsely flagged.

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Darica Lewiz
You can send an appeal, my friend. If you think yo...

I have already appealed, but the customer service did not reply to the specific reason, only that I violated Section 4 of our Terms and Conditions: What are the "Terms and Conditions" (TAC, TOS) to play Alien Worlds? I checked the terms and it's about account registration, username.

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