reward is only 0.0001TLM,
I asked customer service and got the following response:
The account cannot be unblocked because it violated the
Section 4 of our Terms and Conditions:
What are the "Terms and Conditions" (TAC, TOS) to play Alien Worlds?
I checked the terms and it's about account registration, username.
Later, I re-applied for a new account, but it took only 2 days to get banned again.
I would like to know what exactly is restricting my account?
The customer service did not reply to the specific reason. I would like to ask my friend to help verify it with the official. Is that okay?
Once your account is flagged my fellow explorer the new account that you'll make will also be banned. Continuous mining can trigger to be flagged. At the very beginning we advice players to take a rest when mining.
We do not allow multiple accounts my friend, creating a second account might also get flagged.
So what should I do next?
I only have one account, no two mining at the same time
did you mine 24 hours / most of the day?
yah so this is the prob the admins are trying to tell u . . you have to mine like a human . ..
My master mines during the day, and occasionally mines several times at night
please send your problem to ticket support, mate
Zendesk team is the one assigned with flagging and unflagging.
zwbzk.wam
I asked a question, but customer service responded with some terms and no specifics about what I was violating
take a few minutes to read https://alienworlds.io/terms-and-conditions/
What I can't understand is that I don't think I violated the official requirements and regulations, but I was banned, and the customer service couldn't give a specific reason...
I've read it through today, but still don't understand where I'm wrong
After the account was banned, I re-applied for another account, but it was banned again after only 2 days...
You can send an appeal, my friend. If you think your account has been falsely flagged.
I have already appealed, but the customer service did not reply to the specific reason, only that I violated Section 4 of our Terms and Conditions: What are the "Terms and Conditions" (TAC, TOS) to play Alien Worlds? I checked the terms and it's about account registration, username.
Koala is correct with his statement here
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