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How long is it taking zendesk to look at tickets?

48 hours and still no response or fix

8 ответов

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What's the ticket number? They can check I think

It can take a few days, if it is urgent you can contact them again on the same channel and ticket

Varsity- Автор вопроса
Lisa Chandler
What's the ticket number? They can check I think

Just checked again apparently got this response lastnight… I have not done any of those actions, completely honest player. How long does an investigation take?

Reply to that for sure. None of us here can influence any ticket. We don't have access.

Varsity- Автор вопроса
Robert - mzrqu.wam - Magor 9:4 -
Reply to that for sure. None of us here can influe...

I get that… but I am literally at their mercy… I have never violated any of their rules and how exactly can I prove that? You look at my mines and they fluctuate all day… plus I work in an office environment so I am able to grind 15 hours a day.

Varsity
I get that… but I am literally at their mercy… I h...

I can't guess or speculate about what's right or wrong. When I can't see what they see.. I Definitely would respond to that

Varsity- Автор вопроса
Robert - mzrqu.wam - Magor 9:4 -
I can't guess or speculate about what's right or w...

Already have we’ll see what they say. Any idea how long they take to ‘investigate’?

Varsity
Already have we’ll see what they say. Any idea ho...

I really don't know. From what I have seen The sooner your ticket is filed the better.

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