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Hi admin, I've an issue with my HTX account due
to Google authenticator code. I tried resetting it yesterday, and I received a mail after submitting my photo and ID. Now, I've being asked to fill a form with my account UID, assets, screenshots of deposits, etc.
How is this possible when I'm not logged into the account? I can't provide any of the details asked for as I cannot access my HTX account. I lodged a complaint in the HELP channel but I've not gotten any positive response.
I'd appreciate it if I can get support to retrieve my account without having to provide the said details which I cannot access without my account.
Once, I'll appreciate any support from the admin or mod to recover my account. Thank you
21 ответов
Regarding the recent transactions, such as the screenshot of p2p payment records, whether the account asset information is roughly remembered or not, these materials are mainly to verify the operation of the account itself, if there is no description through the text, and then upload
ik
Автор вопроса
Regarding the recent transactions, such as the scr...
I can't provide any screenshots because I don't have them I can only do this when I'm logged into the account. And I don't do p2p on HTX, so I don't have any screenshot Is there any other way to verify account operation?
I can't provide any screenshots because I don't ha...
Please present any proof that shows you own the account What of your email and notifications you've received so far? They are all proof
ik
Автор вопроса
Please present any proof that shows you own the ac...
Yes, I've received email notifications But there’s no section to provide that in the form the HTX team sent me The form asks for account UID, screenshots of recent deposits and payments I don't have them
Please send a mail to our support team: htxsupport@htx-inc.com
Hi mate, welcome! How are you doing today?
Not today, it's for tomorrow. 1st November
ik
Автор вопроса
Please send a mail to our support team: htxsupport...
I've done that severally I didn't get any fruitful response from the team. It was still the same form asking for account UID, screenshots of payments and deposits that I received I'd appreciate it if there's another way to fix this I was thinking it would be something I could fix on my end without the HTX support team I had a similar issue on another exchange, and I got it resolved easily. Honestly, I've been trying to fix this for over 3 months now and I've not gotten any positive result. I've tagged HTX on social media, sent their support team a mail, and I've done all I could, but all effort proved abortive. Please, I'd appreciate an assistance I can get directly with a HTX support team member so I can fix this issue asap. Thank you
Not today, it's for tomorrow. 1st November
Twitter ama today
Twitter ama today
Yes, it's Live now. Kindly join
Yes, it's Live now. Kindly join
@cestmaviehtx sir when coming??
Link please
https://x.com/i/spaces/1nAKEaPjYnnKL
@cestmaviehtx sir when coming??
You can join the Live Twitter AMA session here 👇 https://x.com/i/spaces/1nAKEaPjYnnKL
You can join the Live Twitter AMA session here 👇 h...
I'm already joined
I'm already joined
That's good to hear
You can join the Live Twitter AMA session here 👇 h...
I'm can't dm @cestmaviehtx for submit uid
I'm can't dm @cestmaviehtx for submit uid
Kindly tag him here in the group with your UID number
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