private keys to or is it a kucoin deposit wallet?
Kucoin adress
This is the problem... Kucoin only accepts PHA tokens on Khala while PHA tokens on Phala do not! Since they have access to the wallet on khala they can also have access to the wallet on phala... so explain well what happened and hope that kucoin will be cooperative in returning the tokens to you, I think you will have to provide them with enough evidence to prove that you are the real owner and also you will have to provide them with an address (wallet substrate not metamask) where they can return the PHA tokens to you.
What I told to kucoin ?
explain what you did by bridging the tokens from metamask to phala by entering the deposit wallet of your kucoin account as the recipient
They telling this is not belong to us only
only they have access to that wallet, which is the same on both networks (khala/phala) if they say that is because they are not cooperative.
I wrote you on discord
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