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Hello I can not receive verification sms on the cell

why? where am i wrong?

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1) Make sure that the latest software updates are present on the phone, and that there're no applications interfering or filtering incoming SMS messages. 2) Restart the device to force it to reconnect to the local base station. 3) Re-test message delivery to check if the problem still persists. 4) Re-test using the same SIM card with a different handset and vise versa.

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