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How long should we wait? There are more than 16

hrs ! I created a ticket and nothing! It is technical issue or what?

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Be prepared to wait at least a week.

Ryan Bridges
Be prepared to wait at least a week.

you should not have to wait a week for a response from "customer service". There should be a minimum response time sla and the resources in place to meet it. Ecomi need to address this.

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