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Is any admin around. It’s the second time I am

asking this question here (I have also tried the live help on the IDEX staking / node website). Any reason why the ETH credits calculations from the period that ended on Oct 11 are still pending? I don’t want to say that everybody is disappearing, but I find it strange I am not hearing anything from anybody. Thank you

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This is not a support room! IDEX staff will never message you asking for your private key or any information. For assistance, please use the live help on the website.

There was not enough trade volume the last period for staking payouts. If we put in 0 we are not sure if it will cause problems so for now we're just not putting in a number. With the launch of HL volume will increase thanks to liquidity mining and we'll have payouts for stakers

Catalin- Автор вопроса

Thank you for finally getting back to me. While I understand your predicament about putting 0, I feel it’s a bit dishonest to not actually say anything - particularly because running a node requires money for the server (even if it’s just a little bit of money). I feel your team does not understand that communication and being in front of potential issues (rather than putting out fires) is quite important in this industry.

Catalin
Thank you for finally getting back to me. While I ...

Thanks for the feedback. Are you part of the staking channel on discord? This has happened before that the payout was too low and it is usually communicated there

Catalin- Автор вопроса
Phil Wearn
Thanks for the feedback. Are you part of the staki...

No I am not. Thank you for letting me know. I completely understand the reason why no payout and that’s not what I had an issue with. The issue is that if it’s not proactively communicated by you then people tend to assume the worse and then that drives a negative image even further.

Catalin
No I am not. Thank you for letting me know. I comp...

Agree with what you're saying. That said discord is our official commutations channel. I highly suggest you join it so you get the latest info on the product.

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