network from kucoin a few hours ago, to my metamask (which is connected to the matic network) and it hasn’t gone through.
The withdrawal says it has been completed on kucoin but I have no tokens and the tx hash can’t be found on polygon scan…
anyone had a similar issue before? I’ve logged a support request with Kucoin but it seems very odd that the transaction can’t even be found on the explorer - any help is much appreciated. I can provide Tx ID as well
What's the tx Id and what's the public address you're receiving your matic to? Could you also send a screenshot of your RPC network configuration so I can make sure you're set up correctly.
PS I'm not a mod, just a user tryna help ya find your funds.
If the transaction isn't on Polygonscan then it was likely dropped because gas fee was too low. Contact Kucoin
N that part contact kucoin.
Thanks guys I will stick with Kucoin to resolve. Thank you!
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