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Who do I contact for a refund on the 2x

gems that was just charged to my credit card without it delivering the item? I want a refund.

24 ответов

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Same here only it tapped me 5x with no drop

Same thing happened to me. Gems didn't updated it keep telling you to buy more and more and never update son you en UP spending twice the gems and getting nothing.

when did you buy the collectible?

speling arror- Автор вопроса
speling arror
This drop that just happened.

you have to wait. you will get your collectible in 30-60 minutes

William Mc Fly
Same thing happened to me. Gems didn't updated it ...

You might want to send info to support team for review

speling arror- Автор вопроса
TzikTzok Lu
you have to wait. you will get your collectible in...

............... I just said that it locked up in the purchasing gems phase. I never got to continue to complete the transaction.

You can’t get a refund on your £40

speling arror- Автор вопроса
J⭕️el
You can’t get a refund on your £40

............ charged .... 2x got nothing

speling arror
............ charged .... 2x got nothing

do you have all the gems you bought in your gem wallet

This happened to me, I pressed the X and exited and allowed me to buy with gems that didn’t show up before. No gem purchase confirmation, just loading circle. Seems like it’s needing work.

speling arror- Автор вопроса
J⭕️el
do you have all the gems you bought in your gem wa...

1) Reserved item 2) Added gems, but VeVe failed 3) Try again, VeVe failed again 4) Item reservation gone 5) 2x gems now showing in the wallet I don't want the gems. I would have pre-purchased if I was okay with them sitting in my veve account instead of gaining interest in my bank account. I only purchased the gems because I had a successful item reservation. HENCE why I want a refund.

Mykro
This happened to me, I pressed the X and exited an...

I pressed the x but gems were t there it promped me to purchase again even when google purchase was complete. Its bug in the app not updating the gems

speling arror
1) Reserved item 2) Added gems, but VeVe failed 3)...

how much interest would you have gained on 40$😂

William Mc Fly
I pressed the x but gems were t there it promped m...

I closed all popups and clicked the buy now butting again, it slipped the buying of gems. It’s a weird bug, I managed to save the reservation with 14 seconds left.

speling arror
1) Reserved item 2) Added gems, but VeVe failed 3)...

Have you tried closing the app then re-opening? Mine got charged twice and all my gems were gone (had 1100). Closed app then re-opened and it still said 0 gems balance. Waited a minute and it fixed itself showing it only charged me once and pending delivery of my item.

Mykro
I closed all popups and clicked the buy now buttin...

I did close everything and pressed buy button again and told me it was sold out

William Mc Fly
I did close everything and pressed buy button agai...

That’s unfortunate, I’m sorry to hear it didn’t work for you. Maybe you left it on the buy screen too long and it lost the reservation.

speling arror- Автор вопроса
TzikTzok Lu
how much interest would you have gained on 40$😂

1) if you'd read, it's a total of $80 2) just because a few pennies to you isn't a lot, I have to do what I can to maximize everything and it all adds up. Don't be rude. 3) There's also the possibility that I never win another VeVe drop. I have not been able to for quite a long time. So that $80 over time means a lot.

KP
Have you tried closing the app then re-opening? Mi...

Your not getting it, we were not able to complete the buy because we keep buying gems and didn't update, so the app keep telling us we need to buy more.

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