Hello Helium frens. I have Helium hotspot and for unknown

Question

Hello Helium frens. I have Helium hotspot and for unknown

reason stopped working couple of weeks ago. Yellow is light came on and it says that 'needs attention'. It doesn't want to pair it with App. I have no idea what to do. Anyone have any suggestions please?
Before it happened it was not relayed I've opened ports and it was fine for months. Maybe it was due to some Helium update but not too sure.
If anyone could give a solution I would be really grateful.
Thank you

#cryptocurrency #english #helium

0

01.03.2022

5 ответов

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Collin Robinson

Did you unplug let sit a few min and plug back in on Ethernet?

0

01.03.2022

marek wojcik Автор вопроса

Tim Hess
Which brand of Hotspot is this, and have you recon...

It's Helium hotspot, I have for over a year now. Never problems. I have disconnected it from internet but never reseted internet itself.

0

01.03.2022

marek wojcik Автор вопроса

Collin Robinson
Did you unplug let sit a few min and plug back in ...

Yes. Did that few times. One of anons, just now suggested to reset internet in the house completely and I will try that

0

01.03.2022

Tim Hess

marek wojcik
Yes. Did that few times. One of anons, just now s...

Since it's an original Helium Hotspot, our support team can help look into this further. If reconnecting internet or switching to ethernet isn't helping, please get in touch at support@helium.com

0

01.03.2022

Tim Hess · Accepted Answer

Tim Hess

Which brand of Hotspot is this, and have you reconnected internet?

0

01.03.2022

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