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Hello I have a problem , can you help me please
how can i help you
You don't accept German nationality??
Germany is supported and can be authenticated with a German ID or passport
Ok good , but I'm Two nationalities , but my ID card is from Germany , when I want to do KYC the app said me ( we are unable to serve user from your nationality)
may i ask what is your real nationality
These are the list of blocked countries Singapore, Hong Kong, Cuba, Iran, North Korea, Crimea, Sudan, Syria, United States [including all US territories such as Puerto Rico, American Samoa, Guam, Northern Mariana Islands, US Virgin Islands (St. Croix, St. John and St. Thomas)], Iraq, Bangladesh, Bolivia, Ecuador, Kyrgyzstan, Sevastopol or any other jurisdictions where the services provided by BGL are restricted.
Iran
But my ID and passport is Germany
If your real nationality is Iran, it will be displayed on the certificate, sorry iran users do not support authentication
This list are all the world
This means that I'm not allowed to use your platform, right ??
Where can I find it ??
as you explained, the authentication page prompts: we are unable to serve user from your nationality
Can I withdraw the balance from my account ??
Yes, but there will be a limit for withdrawal without KYC, you can check the specific limit on the withdrawal page
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