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Надежда Астахова-

Greetings. tell me, please, how to be? there

are a few guys who submitted documents for kyc, but they were not approved. A window popped up saying that verification failed. then there is no re-verification button. contacted support. they were told: go again. but there is no such option in the application. what is a vicious circle? and how to be now?

#cryptocurrency #ecomi #english
0

13 ответов

10 просмотров
Essa AmaZix-

Sorry for having the issue. Have you tried to contact the get help channel in discord yet? Please keep your ticket number handy; they might ask for it. How long since you submitted the ticket to support?

0
01.08.2022
Надежда Астахова- Автор вопроса
Essa AmaZix
Sorry for having the issue. Have you tried to cont...

of course, sent a question to support. got the answer: "go again". But there is no possibility in the application to go again.

0
01.08.2022
Надежда Астахова- Автор вопроса
Essa AmaZix
Sorry for having the issue. Have you tried to cont...

a week has already passed. how to be? there are many such people.

0
01.08.2022
Essa AmaZix-
Надежда Астахова
a week has already passed. how to be? there are ...

Did you mention to support that there was no option of re-doing the application?

0
01.08.2022
Надежда Астахова- Автор вопроса
David AmaZix
Were you able to mention this to Support?

I'm writing. what support said: go through again. but the app doesn't have that option. a window pops up with information that the verification was not passed. and that's it!

0
01.08.2022
Надежда Астахова- Автор вопроса
Essa AmaZix
Did you mention to support that there was no optio...

certainly. No answer. already 5 days

0
01.08.2022
Essa AmaZix-
Надежда Астахова
certainly. No answer. already 5 days

I understand, mate. What we are asking is that have you mentioned to support that it was not allowing you to do it again? If not, you can ask the get help channel in discord.

0
01.08.2022
Надежда Астахова- Автор вопроса
Essa AmaZix
Did you mention to support that there was no optio...

The first call was answered within 6 days. now 5 more days. no sense. same

0
01.08.2022
David-AmaZix
Надежда Астахова
The first call was answered within 6 days. now 5 ...

It's alright, there are a lot of support tickets open my friend 🙏🏽

0
01.08.2022
Essa AmaZix-
Надежда Астахова
how to write there?

Join here, https://discord.gg/veve Under get help server

0
01.08.2022

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