I have heard two or three people saying this lately, but nothing specific to identify the issue. You can always use any of the several other HEX frontends when having troubles with one of them.
Don't know of any other, buddy
Hexicans.info/hex-smart-contract (I think there are two new ones besides these - page needs updating)
The go.hex.com frontend is heavy on data download. If you have a slow connection it can take ages or fail. There are lighter frontends that load in seconds. But could also be an issue with the browser. Some say Brave browser is causing them troubles.
Not the connection. I tried Edge and it works. Clearing cache did not help. I wi use a different browser for now
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