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Thank you. But why I do need to go to

discord to get answered into my support ticket?

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Normally, you don't need to go through the get help channel, however, there are cases where users didn't receive a response after 7 days, users can follow up through the get-help channel

sinsict-Bybit Автор вопроса
Eno
Normally, you don't need to go through the get hel...

My other 2 colleagues didn't get answer too.

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