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I really dont understand when we are appriciate to huobi

n we are always appriciate to huobi bcuz i love it, then admins reply us with grace, but when we are in any reward trouble or didnt recive or asking about it, mostly admins never reply us, is this called customer care services? Face every thing, we all are team of huobi, not only u dear admins.

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Please, we respond to every query you've got, even when it has to do with rewards and many more. So If I may ask, what reward did you not receive?

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