Hi there, you need to try these step by step: For both Android and iPhone, follow these steps. 1. Uninstall the VeVe app. 2. Restart your phone to clear app cache (do not skip this step) 3. Install the VeVe app from the appstore. 4. Turn off WiFi, use mobile data. 5. Turn off VPN and any proxy services. 6. Launch app. 7. Login
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