saved my secret seed in iCloud. And nothing else. Bought bitcoin. May 31 , I copied all the information from the phone to iCloud and deleted everything from my phone. A day later I restored all information and apps from iCloud to my phone again. But it was not possible to go into my trust wallet because in app there was no function "restore from iCloud". But I saved it there when I did registration in wallet! The application says "backup address not found". But I found some document in my phone settings in iCloud which shows the name of the wallet. Do I have the option to get my money back? It’s really big money for me. What I can do?
Hi, Kseni. Is your Trust Wallet updated to the latest version?
Hi yes. It was automatic when I downloaded everything again on my phon from iCloud
Please try uninstalling and reinstalling the app again.
Hello kseni /lostphrase Moving forward, it's important to store your seed phrase securely. Avoid storing it in digital form, such as in iCloud or other cloud storage services. It's generally recommended to write down your seed phrase on paper and keep it in a safe and secure location, preferably offline.
• kseni, if you lost access to your seed phrase please see this article for more information.
I already did it. And I already tried to do new wallet and save secret seed in iCloud like last time. And like last time I deleted and downloaded everything from my phon again. And same problem. App shows : “we can’t find your wallet in iCloud yet”. But in phone settings I see wallet names. First and second. In screenshot there are wallet names from iCloud.
And in iCloud I can find documents about my wallet, but not in app
Please fill out the /support ticket and report this error. They will provide you with a solution.
• kseni, there is NO official Support from Trust Wallet on Telegram. 👨🏻💻 If you are in need of assistance, please submit a ticket directly from within your Trust Wallet app from: Settings -> About -> Support or via web here.
Where to fill this ticket ?
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