Hello! I set up a trust wallet on May 10,

Question

Hello! I set up a trust wallet on May 10,

saved my secret seed in iCloud. And nothing else. Bought bitcoin. May 31 , I copied all the information from the phone to iCloud and deleted everything from my phone. A day later I restored all information and apps from iCloud to my phone again. But it was not possible to go into my trust wallet because in app there was no function "restore from iCloud". But I saved it there when I did registration in wallet! The application says "backup address not found". But I found some document in my phone settings in iCloud which shows the name of the wallet. Do I have the option to get my money back? It’s really big money for me. What I can do?

#cryptocurrency #english #trustwallet #twt

0

06.06.2023

10 ответов

20 просмотров

kseni Автор вопроса

Mushahid (Trust Squad) 🇵🇰
Hi, Kseni. Is your Trust Wallet updated to the lat...

Hi yes. It was automatic when I downloaded everything again on my phon from iCloud

0

06.06.2023

Mushahid (Trust Squad) 🇵🇰

kseni
Hi yes. It was automatic when I downloaded everyth...

Please try uninstalling and reinstalling the app again.

0

06.06.2023

Charan (Trust Squad) 🇮🇳 ☘

Hello kseni /lostphrase Moving forward, it's important to store your seed phrase securely. Avoid storing it in digital form, such as in iCloud or other cloud storage services. It's generally recommended to write down your seed phrase on paper and keep it in a safe and secure location, preferably offline.

0

06.06.2023

Combot

• kseni, if you lost access to your seed phrase please see this article for more information.

0

06.06.2023

kseni Автор вопроса

Mushahid (Trust Squad) 🇵🇰
Please try uninstalling and reinstalling the app a...

I already did it. And I already tried to do new wallet and save secret seed in iCloud like last time. And like last time I deleted and downloaded everything from my phon again. And same problem. App shows : “we can’t find your wallet in iCloud yet”. But in phone settings I see wallet names. First and second. In screenshot there are wallet names from iCloud.

0

06.06.2023

kseni Автор вопроса

Mushahid (Trust Squad) 🇵🇰
Please try uninstalling and reinstalling the app a...

And in iCloud I can find documents about my wallet, but not in app

0

06.06.2023

Mushahid (Trust Squad) 🇵🇰

kseni
I already did it. And I already tried to do new wa...

Please fill out the /support ticket and report this error. They will provide you with a solution.

0

06.06.2023

Combot

kseni
I already did it. And I already tried to do new wa...

• kseni, there is NO official Support from Trust Wallet on Telegram. 👨🏻‍💻 If you are in need of assistance, please submit a ticket directly from within your Trust Wallet app from: Settings -> About -> Support or via web here.

0

06.06.2023

kseni Автор вопроса

Mushahid (Trust Squad) 🇵🇰
Please fill out the /support ticket and report thi...

Where to fill this ticket ?

0

06.06.2023

Mushahid (Trust Squad) 🇵🇰 · Accepted Answer

Mushahid (Trust Squad) 🇵🇰

Hi, Kseni. Is your Trust Wallet updated to the latest version?

0

06.06.2023

209 похожих чатов

Hello! I set up a trust wallet on May 10,

10 ответов

Похожие вопросы