There might be issues because they did not upgrade their SSN yet. You can restore your Zilliqa account in any other wallet & manage staking. For example - Zillet.io, Zilpay.io
Long time ago we did this video https://www.youtube.com/watch?v=O6eVwx4J1DE&feature=youtu.be
Interesting, it seams that this continues for about year, wierd
Yes, It has been like this for over 15-20 days now.
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