I'm not quite familiar with the baking features, I'm glad Cryptonio is here
Those were scammers impersonating admins. Report and block them. Regarding your bonds I thinkn it takes 4 or 7 cycles to be unfrozen but I'm not a baker myself so not sure. Wait for someone who knows to reply here in public.
I found a helpful article on the baking channel on discord. Since I can't post it here because of the bot restrictions, I'd rather suggest you check out the baking channel on discord @dees_tech
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