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Hi, I just sent USDT from Polygon to my gate.io

wallet . Polygon Explorer states succesful transaction, but it does not show up in gate.io... How long does it usually take?

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Alex-Gee Автор вопроса

Where to open the ticket? gate.io homepage?

3087829

Would it be possible to let me know how much time it usually takes for such issues to get resolved? Sorry happened for the first time since almost a year on Gateio

Alex-Gee Автор вопроса

Thank you for your help

If you share the ticket ID, it'll be resolved within 12hrs or less.

Thank you for the follow up. The issue has been resolved by the time I woke up. I thought the number I sent was the ticket number - atleast that what I could see in the app. I will check I again should I need help the next time

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