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Hi Admin, I was surprised that I was charged 5

gems for Veve app from Apple store. It’s not clearly shown that it costs 5 gems for Veve app. Can you please clarify?

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Did you make a purchase?

Its a big error, 5 gems = 5€ in spain… no change to usd, very very bad

Ken- Автор вопроса
Essa AmaZix
Did you make a purchase?

No I did not buy anything. I just selected Veve app from Apple store and downloaded your app.

Ken
No I did not buy anything. I just selected Veve ap...

I see, let me find out. I will get back to you Ken. 🥂

Ken- Автор вопроса
Ken
No I did not buy anything. I just selected Veve ap...

Hey Ken, downloading the app doesn't charge you nor looking at it. The only time you get charged is by clicking the get gems button and confirm the purchase. I strongly suggest to log a ticket for further assistance. https://help.veve.me/submit-a-support-request

Ken- Автор вопроса
Essa AmaZix
Hey Ken, downloading the app doesn't charge you no...

So I was not supposed to be charged . I will log in a ticket to get a refund to my account I hope ! Thanks

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