Q4: Swipe Financial full-launch (has this happened yet?)

Still nothing from the CSR team. Not even a single reply to my email. It has been since July, and I haven’t received my refunds from my swipe debit card.

0

25.10.2021

Luke

Livy
Still nothing from the CSR team. Not even a single...

Try using a different email address

0

25.10.2021

Luke

Do you have an outstanding issue?

0

25.10.2021

Кира

Luke
Do you have an outstanding issue?

Just wondering what it is

0

25.10.2021

Swipe Bot / I never DM

Кира
Just wondering what it is

As we are working through all backlog of CSR issues I know some people may be frustrated. We are creating a process to help streamline everything as there are many duplicate tickets open. See below on how to get your ticket pushed through quickly Please consolidate all of your current issues into one email and send it to csr@swipe.io The email should contain the following: Your issue(s) Expected resolution Your Swipe Wallet username (if applicable) Your external wallet address (if applicable) Your Telegram ID Once we receive the email, you will receive an email confirmation back that its been received and assigned. This means the email is being actively worked on. With this process we are hoping to consolidate tickets and knock out any pending issues our users may have. While this is a bandaid solution for the short-term, our long-term fix for this is continuing our efforts to improve and scale our CSR, to hire an independent community management firm to work closely with our community, & implement our internal migrated processes. Thank you, JL

0

25.10.2021

Ally

Кира
Just wondering what it is

See above for the details about the Csr

0

25.10.2021

Luke · Accepted Answer

Luke

There's no details available yet but the news channel will announce them when here and we will pin it so everyone sees

0

25.10.2021

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Q4: Swipe Financial full-launch (has this happened yet?)

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