service is apparently ignoring customers.
Hi mate, what happened
sign in via computer
I cant get the text message. The phone number is gone. I didnt have 2Fa. The customer service is silent, they dont reply, probably want to keep my crypto.
made me think actually never crossed my mind ... here what I suggest call phone company and tell them to give text message coming from gate.io then you will be able to login via computer
Yes, i told you they ignore me
Yes just there now around 30 mins ago
Provide me the ticket number we will follow up
Noted
Ok
Dm me your ticket number pls
Noted
Thankyou. Will I wait here for the response I need to manually get the money out in the next hour or two
Hi JHazzy. It's stil saying that because my security settings have changed that I can't withdraw. May I please please please have a manual reset carried out. I will even send you 0.01 Eth if I can get pushed up the queue
But your not getting my main issue.... I keep getting sent that I changed my security settings and it keeps looking like I have been relocked out for a further 24 hours? I also just done the kyc 2 this morning at around 6.30 am. Will this mean that I can't withdraw until tomorrow morning at 6.30am?
Yes. You will be able to withdraw tomorrow at passed 6:30am
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