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I made a withdrawal 1 hour ago, the money was

deducted from my balance, but I did not receive an e-mail or any information about the withdrawal, why did the transaction take so long, which took 10 minutes?

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Hi @MerKrtl have you filed a ticket to your concern? If not yet, kindly file a ticket to https://www.gate.io/zendesk and the team will assist you ☺️

Mer-krtl Автор вопроса
rozelle (intern)
Hi @MerKrtl have you filed a ticket to your concer...

I've been trying to tell the team you mentioned for more than an hour. They tell me to come for 2 hours. They can't do anything before 2 hours.

Mer krtl
I've been trying to tell the team you mentioned fo...

Do you have your ticket number with you? I will ask one of our CM to follow up the status of your concern ☺️

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