From email ?
To whatever email address you submitted in this form https://forms.office.com/Pages/ResponsePage.aspx?id=jsThxqAXa0ax4WqAnyZ0PFxSjVq0G4NMjdXFqaiaxHZURFFEN0QzNllaVTJDN1U2NUlQTU1TRVFKOSQlQCN0PWcu
Is there any certainty when this issue will be fixed?
Sadly each NFT to Game Item case is different and requires the team to check the history of the NFT etc Each gets checked and then assigned a batch fix
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