I have been waiting for over 10 days for a

Question

I have been waiting for over 10 days for a

fiat withdrawal to my bank account, still waiting. I have a relative waiting over 20 days. This is getting really concerning, we have opened support tickets and they said they are making enquiries. It’s starting to get concerning. It shouldn’t take so long and we got emails when they “made the payments” out to the banks it said they would take 3-5 working days to arrive. It has far exceeded that now and they haven’t arrived. It shouldn’t take so long. How to we escalate a support issue or make a complaint?

#crypto-exchange #cryptocurrency #english #ftx

0

26.01.2022

6 ответов

17 просмотров

Zak

Steve I've got the exact same issue. My ticket is now being ignored and an admin asked me to dm him with ticket number yesterday and now he is also ignoring me. Very concerning now

0

26.01.2022

Alex (I won't DM you first)

DM me your ticket number please

0

26.01.2022

Steve Brown Автор вопроса

Will Jaber
Hi Steve, please DM me your ticket #..

Hi Will, thanks for the public show of support. DM has been sent over 40 mins ago (to you and a lot of admins) about this GBP fiat withdrawal long delay issue and the ticket number. I haven’t received a single private reply yet. Thanks

0

26.01.2022

Alex (I won't DM you first)

Steve Brown
Hi Will, thanks for the public show of support. DM...

Hey there, send me a DM please

0

26.01.2022

Zak

Alex (I won't DM you first)
DM me your ticket number please

I've messaged you Alex

0

26.01.2022