shouldn't I have received some tokens last month? I don't see anything in my wallet
Reported to admins.
Hey. You need to claim the tokens in the IDO page: http://trade.orionprotocol.io/ido
I get a message that says "no IDO for this address", which is pretty concerning....
Greetings. Please, this is the error message I get when trying to claim. What should I do? Thanks
I have the same problem
For VR, make sure you are connected with the correct network (ETH) and address you participated in.
Can you type the amount manually? Without input max and decimals.
That's not an option, you can just click receive
It seems the balance needs to be replenished. I will report it to the developers.
Please keep us updated when this has been completed - thank you!
Will do, Sergio.
That’s the exact thing I’m getting too …. Sort your thing out @AndrewK2049 ….
Gab. It is being worked on. The balance needs to be replenished to get this resolved.
I’m not sure exactly what you mean by that … can you please be more precise? And a timeframe for when this will be solved?
Please be patient. Its being worked on
has the 4th unlock happened?
Hi. Can you please send any issues you have to the designated Tech Support that we provide via the Blue Help Desk widget on the Terminal. One of the team can help you with whatever you need. That is the place to lodge queries rather than in the group.
I did that more than 12h ago and I can tell you that no one got back to me in a 4h timeframe… and obviously I couldn’t wait any longer
@doverun I understand that you are the community manager on night duty. We reported this over 18 hrs ago. Please is any update? VR Claims aren't still working
devs always handle queries as a FIFO (First in First out) Please be patient, you will definitely be attended to. There's absolutely nothing to be worried about. Rest assured
You're welcome, and sorry for inconveniences
I guess others are having the same issue. Any idea when this will be sorted please?
Hello John. We will let the community know once it is fixed.
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