How long does it take for a support ticket to

Question

SwissBorg

Singularity

How long does it take for a support ticket to

be answered?

#cryptocurrency #english #swissborg

0

13.04.2022

19 ответов

33 просмотра

Mo

Maybe we can answer your question here? Or do you have an issue within the app?

0

13.04.2022

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Mo
Maybe we can answer your question here? Or do you ...

I deposited an large amount of bnb into my swissborg but now it asks me to verify to level3, But they keep denying my submission and they are asking for proof of funds with a name and everything, But i’m trading shitcoins with metamask and it doesn’t provides names with the transactions so I don’t understand how to get trough that part. If you have any idea on how i could possibly do it, Let me know.

0

13.04.2022

Matii

Singularity
I deposited an large amount of bnb into my swissbo...

Well the money you use to trade those coins came from somewhere. Try providing a payslip

0

13.04.2022

Matii

Singularity
I deposited an large amount of bnb into my swissbo...

https://help.swissborg.com/hc/en-gb/articles/360008146178-KYC-Level-3

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13.04.2022

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Matii
Well the money you use to trade those coins came f...

That’s the point, I started with like 50$ and it turned into 100+ bnb bc of those crazy big projects and it doesn’t seem like they understand how that’s possible. Anyone in the bsc space can relate.

0

13.04.2022

Mo

Ask support what they would like to see for confirmation. And maybe suggest to have a phone call with them if that helps to verify everything.

0

13.04.2022

Matii

Reasons explained? Was it a recent payslip following the format from the guidelines? (Seen in the blogpost linked above)

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13.04.2022

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Mo
Ask support what they would like to see for confir...

Will do, Am i right that you just go to support in the app, Then write your questions and it gives you an automatic email, And you need to respond to the email with a few keyword so it gets to the right team, Then that’s it right? I did one 8 hours ago so hoping for a answer soon.

0

13.04.2022

Mo

Singularity
Will do, Am i right that you just go to support in...

iPhone or android?

0

13.04.2022

Matii

Singularity
Will do, Am i right that you just go to support in...

If it worked properly you should have received a ticket number via email

0

13.04.2022

Mo

Singularity
Will do, Am i right that you just go to support in...

You can also reply within the app

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13.04.2022

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Matii
Reasons explained? Was it a recent payslip followi...

Ye it’s just that the payslip has an small amount of money on it in comparison with the deposit.

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13.04.2022

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Mo
iPhone or android?

Iphone

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13.04.2022

Singularity Автор вопроса

Matii
If it worked properly you should have received a t...

Yep, i did and I replied to the email with, “i need help with onboarding” since that was mentioned in the email.

0

13.04.2022

Matii

Singularity
Ye it’s just that the payslip has an small amount ...

Makes sense. If you generated that wealth sometime in 2021, you could send your Tax-Report to SB. That would document your BSC transactions + your personal details.

0

13.04.2022

Mo

Singularity
Iphone