Hi @Devin, still stuck with my transaction from yesterday. Is

the s.u.p.p.o.r.t team working on weekends, or am I stuck until Monday?

Sorry about inconveniences. Have you gotten any reply from our support via the terminal?

Just one, asking for a screen shot, a couple of hours ago. Then it reverted back to the automatic message

Kindly submit all information that will help your case each time you chat with support and kindly be patient because they work in shifts and answer questions based on FIFO (First in first out)

I hope I gave them everything needed. And I am (trying to be ☺️) patient. I'm just afraid someone will try to get back to me when I'm not near the laptop. So I'm hoping there's a way to expedite, or find out what else the team might need, so they won't be stuck waiting for me

I have been waiting for their reply for two weeks now, and i am the early investor

The reply I got was "all you can do is wait". At this point, I just want to know if this is reversible. I have tokens stuck in the contract for close to 24 hours now

ORN | BEP20 contract address: 0xe4ca1f75eca6214393fce1c1b316c237664eaa8e ORN | ERC20 contract address: 0x0258f474786ddfd37abce6df6bbb1dd5dfc4434a ORN | FTM contract address: 0xD2cDcB6BdEE6f78DE7988a6A60d13F6eF0b576D9

And i got no reply to my two letter now, and this after having invested like 4 years ago

Hello Int, sorry for inconveniences. What is the issue?

We are sorry for this. Usually, it's seamless for lots of our users. We will use this as a feedback to improve on our product. Kindly be patient as suggested and rest assured your funds are absolutely safe

Devin, I understand liquidity issues with tokens like 1Inch. But in the crypto world freezing funds for nearly 24 hours is unacceptable. At this point, I just want to know if this is reversible. Should I try an atomic swap back to Binance chain? How long can this condition last?

I'm not sure you can do that. This can only happen if you don't redeem, then it will reverse back to your original chain after three days

It's 3 days now? Someone said 3 hours yesterday. Will this revert automatically? My problem is being stuck in limbo. I see the funds are in the contract, but I can't touch them, and there's no conclusive answer into how this will eventually get fixed. I just need someone from support to authoartively say: "we're aware of your specific case. If no broker is found in 24-48-72 hours, your funds will automatically revert to Binance chain". That's all

ORN | BEP20 contract address: 0xe4ca1f75eca6214393fce1c1b316c237664eaa8e ORN | ERC20 contract address: 0x0258f474786ddfd37abce6df6bbb1dd5dfc4434a ORN | FTM contract address: 0xD2cDcB6BdEE6f78DE7988a6A60d13F6eF0b576D9

I'm talking of those that intentionally do not want to redeem, it takes three days for a return. This is captured on the guide

I see. I redeemed yesterday. What are the time limits in my case?

The support team answers technical questions. It's best to chat them on this.

I tried. Provided all the pertinent detail in the widget. Got one answer hours ago from "Helena" (if it's a real name, I apologize) saying: "Sorry for making you wait. The team is informed about your problem. However, the availability of 1INCH depends on the broker (hence the name of the error), so we should just wait now. Sorry again." What do you understand from that? Wait for what? For how long?

There's nothing that can be done from here. The technical team at the widget answers this best. Kindly be patient while it gets sorted

I wrote about it twice in this chsnnel. Shall i write the third time? Did you check pm?

Please be patient, you will get your response. The team in charge of answering investors' email work in shifts and time zones and they answer to alot of people as I earlier stated. Rest assured you will be attended to as long as you have submitted the necessary documents

Yea, i was told so, it is a common reply, a sample. But now two weks passed @admin

Lots of our investors have been settled and this is done in bulk and batches. Kindly be patient

Ok

👍👍👍