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Hi, I tried to withdraw GBP 2 weeks ago and

still haven't received, I have asked FTX support but they keep telling me their banking team are looking at it without further explanation. My ticket nr is 762171, can you help me look into it? I urgently need that money. And I need real answers.

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guolonh We are more than happy to provide assistance. Before that, please read carefully: ⚠️ BEWARE OF FTX IMPERSONATORS ⚠️ 🚫 FTX will NEVER send you a direct message 🚫 FTX will NEVER ask for your personal information 🚫 FTX will NEVER never use Google Docs or Google Forms 🚫 FTX will NEVER send you an APK to install 🚫 FTX will NEVER ASK FOR FUNDS. NEVER! Knowing this, please check the options for support if you are clear on what to do OR WAIT FOR AN OFFICIAL ADMIN TO REACH OUT TO YOU. ALWAYS CHECK THE ADMIN TAG AND COMPARE USERNAME WITH THE OFFICIAL LIST:

I’ll be escalating your case

guolonh- Автор вопроса

Thanks, may I know how long will it take for me to get a response from them? The situation is very urgent and I want to know as much as possible what is going on so that I can make emergency plans.

guolonh- Автор вопроса
Vikir Baskerville
We aim to get back on 48-72h

Is there anyway to get a faster response? I have contacted FTX support many times, it takes 2 days for them to say “we are looking into it“ and then another 2 days to say ”we are still looking into it“ and so on, it is really frustrating.

guolonh- Автор вопроса
Vikir Baskerville
there isnt right now sadly

Please find a way to expedite, I have already wasted many days communicating with FTX support who only gives perfunctory responses once in a few days. Meanwhile, I don't know where my money is, when and whether it will arrive to my account. I urgently need that money, it is an emergency issue for me.

guolonh- Автор вопроса
Vikir Baskerville
share the ticket number with me

Is there any update? I have already waited 11 days for the fund, I can't afford waiting days and days just to get perfunctory responses anymore.

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