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I played a game on the sand and I don't

remember what I played, I received 4.5 pieces of sand, which map were the rewards of these 4.5 pieces of sand?

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Hi there, the 4.5 SAND is the reward for Meloverse. The April Festival reward distribution has been completed, as has the Month of Sharing.

Hüseyin-Cesur Автор вопроса
Ikigai
Hi there, the 4.5 SAND is the reward for Meloverse...

I participated in the April Festival, but I can't see my April Festival box?

Hüseyin-Cesur Автор вопроса
Ikigai
Hi there, the 4.5 SAND is the reward for Meloverse...

It says on the event that it hasn't been distributed yet

Hüseyin Cesur
It says on the event that it hasn't been distribut...

The rewards for Meloverse have been completed, as have the rest of the events. You can check the same via this link: https://thesandboxgame.notion.site/thesandboxgame/9a04a76708c1413db0831478f49188a0?v=02830e67ff5a48679f7906cbf251451e

Hüseyin-Cesur Автор вопроса
Ikigai
Hi there, the 4.5 SAND is the reward for Meloverse...

CRYPTO BOYAre you an administrator? He tells me that I need to fill out a petition from a private link

Hüseyin-Cesur Автор вопроса
Ikigai
The rewards for Meloverse have been completed, as ...

I participated in the event, but my rewards are not in the request section, what is the reason?

Hüseyin Cesur
I participated in the April Festival, but I can't ...

Hi there, I'm sorry to know you didn't receive the rewards. There is a new support system that has been introduced. I would request that you kindly raise a ticket for missing reward investigations via the below link. https://tsb-externals.atlassian.net/servicedesk/customer/portal

Hüseyin-Cesur Автор вопроса
Ikigai
The rewards for Meloverse have been completed, as ...

I have made a notification, will I be able to receive my box?

I would suggest that you create a ticket via the link I have shared above and submit the form regarding the missing rewards. The team will investigate, and once it is done, you should receive the rewards.

Hüseyin-Cesur Автор вопроса
Hüseyin Cesur
Thank you, I sent the form.

You are welcome, and I would like to request your patience.

Hüseyin-Cesur Автор вопроса
Ikigai
I would suggest that you create a ticket via the l...

A private friend wants to help and tells me that she is being watched by sandbox and started a support chat

Hüseyin-Cesur Автор вопроса
Ikigai
You are welcome, and I would like to request your ...

she tells me she is a manager and her purpose is to help me is that true?CRYPTO BOY 📈

Hüseyin Cesur
A private friend wants to help and tells me that s...

I would request that you wait for the team to conduct the investigation and respond.

Hüseyin-Cesur Автор вопроса
Ikigai
I would request that you wait for the team to cond...

Of course I'll wait. How long does it take on average?

Hüseyin Cesur
Of course I'll wait. How long does it take on aver...

I cannot exactly give a time frame as it depends on a lot of factors, one of which is the number of cases prior to yours. However, please do not worry; the team is working diligently to resolve it as soon as possible.

Hüseyin-Cesur Автор вопроса

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