remember what I played, I received 4.5 pieces of sand, which map were the rewards of these 4.5 pieces of sand?
Hi there, the 4.5 SAND is the reward for Meloverse. The April Festival reward distribution has been completed, as has the Month of Sharing.
I participated in the April Festival, but I can't see my April Festival box?
It says on the event that it hasn't been distributed yet
The rewards for Meloverse have been completed, as have the rest of the events. You can check the same via this link: https://thesandboxgame.notion.site/thesandboxgame/9a04a76708c1413db0831478f49188a0?v=02830e67ff5a48679f7906cbf251451e
CRYPTO BOYAre you an administrator? He tells me that I need to fill out a petition from a private link
I participated in the event, but my rewards are not in the request section, what is the reason?
Hi there, I'm sorry to know you didn't receive the rewards. There is a new support system that has been introduced. I would request that you kindly raise a ticket for missing reward investigations via the below link. https://tsb-externals.atlassian.net/servicedesk/customer/portal
I have made a notification, will I be able to receive my box?
I would suggest that you create a ticket via the link I have shared above and submit the form regarding the missing rewards. The team will investigate, and once it is done, you should receive the rewards.
Thank you, I sent the form.
You are welcome, and I would like to request your patience.
A private friend wants to help and tells me that she is being watched by sandbox and started a support chat
she tells me she is a manager and her purpose is to help me is that true?CRYPTO BOY 📈
I would request that you wait for the team to conduct the investigation and respond.
Of course I'll wait. How long does it take on average?
I cannot exactly give a time frame as it depends on a lot of factors, one of which is the number of cases prior to yours. However, please do not worry; the team is working diligently to resolve it as soon as possible.
Thanks I'm waiting.
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